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Strategic Account Support Lead

HYLA Mobile

HYLA Mobile

Customer Service
Victoria, Australia
Posted on Monday, October 30, 2023

The Strategic Account Support Lead is dedicated to optimising the performance and profitability of our strategic accounts. Through meticulous analysis of product offerings and their respective metrics, this role provides critical insights to refine our market strategy and enhance product value. By supporting Account Managers in client relations and governance, the position ensures consistent adherence to service level agreements and revenue targets. Collaborating closely with product teams and offering essential administrative support, this role is integral to upholding our commitment to excellence and fostering a robust, beneficial partnership with our strategic accounts.

Key areas of responsibility include:

  • Analysing and monitoring product offerings, understanding their performance metrics and market positioning.
  • Providing actionable insight, recommendation, and reports to improve product strategies and identify new market and go to market opportunities.
  • Collaborate with product teams to ensure alignment between product development and market needs.
  • Assisting the Account Managers in maintaining and strengthening client relationships.
  • Address client queries and concerns, ensuring timely and satisfactory resolutions.
  • Organize and participate in client meetings, presentations, and reviews.
  • Event management of Conferences & Events activities driving product adoption and promotion across Australia and New Zealand
  • Monitoring and report on performance against service level agreements
  • Track and analyse revenue performance against targets, identifying areas of improvement.
  • Collaborate with Account Managers to develop strategies to address any performance gaps.
  • Manage contract documentation, ensuring all agreements, amendments, and related documents are organized and accessible
  • Coordinate with internal teams to ensure timely delivery of products and services to Telstra.
  • Assist in the preparation of presentations, reports, and other client-facing materials.

Does this sound like you?

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Minimum of 3 years of experience in contract management, product analysis, or a related role.
  • Proactive and self-motivated, with the ability to work independently.
  • Team player with a collaborative mindset.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
  • Proficient with Salesforce and data analytics tools such as Tablou and PowerBI

To apply:

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

For further information about Assurant, please visit our website:

The successful applicant will be subject to relevant background checks such as reference checks and a police check.