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Sr. Process Engineer (Mobile Repair)

HYLA Mobile

HYLA Mobile

Lewisville, TX, USA
Posted on Saturday, October 14, 2023

The Sr. Process Engineer will focus on device repair reconditioning that will add value to our mobile device resell values. This role will lead multiple programs, develop, implement, and improve processes using Lean Manufacturing and Six Sigma techniques, as well as create process control documents to support all production functions. This role will deploy established documents to ensure consistent, reliable, and high-quality level product within economic constraints. Must apply "hands on", "roll up your sleeves" on the floor experience to deploy efficient and capable processes to various processes such as high model mix electronic repair and assembly, forward/reverse logistic and liquidation processes in response to business requirements. The Process Engineer will support new product introduction, new automated equipment specification creation, ROI justification, equipment procurement, debug, and installation.

This is an onsite role within our Lewisville, TX location.

Additional duties and responsibilities in this job?

  • Process Development – 50%, Process Improvement/Review – 50%

  • On operations floor – 20% minimum on a typical day.

  • Evaluate processes to drive down cost, increase capacity and reduce process time. Affected processes to include but not limited to cosmetics assessment, device reconditioning, device programming, component level testing, and final assembly functional, RF testing, device receipt and shipping.

  • Utilize Microsoft Office (Word, PowerPoint, & Excel) for purpose of editing, revising, and creating production documentation and process analysis.

  • Perform time studies to establish process baselines to balance workloads.

  • Lead / participate in Lean Six Sigma (LSS) process improvement initiatives, Kaizen events, and Value Stream Mapping.

  • Support manufacturing operations with regards to device failure validation, root cause analysis, corrective action implementation.

  • Coordinate with Assurant QA and Materials associates to address line impacting component escalations and determine alternate source components.

  • Analyze production data and interpret results to direct Lean improvement initiatives.

  • Design and develop fixturing / tooling to drive process efficiencies.

  • Process / manufacturing facility layout designs to maximize throughput, yields, and quality

  • Perform root cause failure analysis on field failures (returns) and repair process failures.

  • Identify and report deficiencies and potential improvements to the department Supervisor.

  • Actively identify & pursue Lean process improvement initiatives.

  • Lead analytical troubleshooting & problem solving. Coach and train others on these as well.

  • Collaborate with plant and leadership team, customers, suppliers, and production floor personnel to identify and facilitate projects to improve key performance indicators (KPIs).

  • Testing Responsibilities, setting up of parameters with SPC (Statistical Process Control).

What are the requirements needed for this position?

  • High School diploma (Bachelor’s degree is preferred)

  • 6+ years of experience in Process Engineering or process improvement activities

  • 3+ years of Lean Six Sigma experience

  • 4+ years in a mobile device repair environment

  • 1+ years of experience in device repair reconditioning that recommends ways to add value to mobile device resell

    • Ex: Cosmetic improvements to devices via polishing, buffing, vinyl application. Experience in application of Oleophobic coatings on electronic devices in a high-volume environment

What other skills/experience would be helpful to have?

  • Bachelor’s degree in Industrial/Manufacturing/ Mechanical/Mechatronics Engineering or equivalent

  • Six Sigma Black belt

  • Automation and equipment line balancing & sustainment experience

  • Simulation experience with a simulation program

  • Work from complex Schematic, layouts, and diagrams

  • Work with Customers and other Organization Groups to document / develop process requirements.

  • Interpret ISB’s, CSB’s, and FSB’s and other product specific documentation to determine relevance to daily responsibilities

  • Experience with Minitab, Visio, Adobe Pro, AutoCAD, and / or Labview are preferred but not required.

  • Actively identify & pursue process improvement initiatives resulting in decreased CPU

  • Identify and report deficiencies and potential improvements to the department Supervisor

  • Strong focus with continuous process improvement (CPI)

  • Experience in a reverse logistics environment

  • Perform root cause failure analysis on field failures (returns) and repair process failures

  • Ability to multitask in a fast paced, dynamic assembly and logistics environment


Pay Range:

$69,800.00 - $116,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.