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Supv, Capability Center Operations

HYLA Mobile

HYLA Mobile

Operations
Buenos Aires, Argentina
Posted on Friday, September 22, 2023

This job is responsible for coordinating and monitoring daily workflow for Specialists and Sr. Specialists. This job should track compliance and ensure SLAs are met. Should be able to Research and provide feedback of the root cause on processing and quality issues - departmental subject matter expert.

Responsible for training, coaching, motivation and direction to team members while creating an environment which encourages teamwork, commitment, increased productivity and superior quality.