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Client Service Adminstrator

HYLA Mobile

HYLA Mobile

Customer Service
New South Wales, Australia
Posted on Friday, September 22, 2023

This role is responsible for the delivery of exceptional client service to Assurant’s retail and Device Care Centre partners. The CSA is responsible for providing ongoing support to the retail and DCC partners, and accurately and efficiently administer enquiries from a variety of channels including phone, email and online.

Some of your key role responsibilities include:

  • Consistently deliver exceptional client service in a timely and professional manner, and aligned to Service Level standards as determined in client contractual agreements

  • Provide accurate and timely responses to all queries as required, keeping clients and third-party providers informed of progress or delays

  • Efficiently and effectively resolve client enquiries or complaints by using initiative to achieve the best possible outcome for Assurant and the client.

  • Ensure compliance to all internal and external regulatory requirements

  • Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures

  • Work effectively within a team environment by working collaboratively with others and sharing knowledge and skills to achieve team goals and objectives

  • Achievement of required standards of performance against all core job responsibilities as measured by call evaluations, telephony results and performance reporting and general observations.

The successful candidate will have:

  • Completion of VCE or equivalent
  • Minimum of two years customer or client service experience
  • Proficiency in the use of Microsoft computer applications
  • Ability to prioritise and manage workload
  • Demonstrates ability to work effectively in a team environment & autonomously
  • Demonstrates initiative and ownership
  • Strong problem-solving skills and attention to detail
  • ERP system knowledge desired but not essential
  • Excellent communication skills – verbal & written
  • Ability to work in a fast paced, changing environment

Interested? We’d love to hear from you...

Please submit your application by clicking the apply now button! Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

The successful applicant will be subject to relevant background checks such as reference checks and a police check.