The Sr. Processing Specialist assists and mentors the Processing Specialist in his/her responsibilities. The Processing Specialist handles insurance documents on behalf of our financial institution clients, directly impacting the timeliness and accuracy of the homeowner’s property insurance coverage. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail. It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.

In addition, the Sr. Processing role is responsible for researching and addressing escalated issues, training associates, and providing support to the team lead.

Primary Job Accountabilities/ Responsibilities

Research and respond to escalated issues and identify root cause of illogical conditions presented from systems reports or client audits.

• Formulate and implement internal remediation plans and external action plans with management approval.

• Create timelines for client research requests and complete research on escalated issues.

• Handle multiple clients and/or functions on a routine basis.

Train and mentor Processing Specialists and support team lead as appropriate.

• Identify procedural issues and formally develop and recommend solutions.

• Provide support to team lead for workplace monitoring as needed.

Assist Processing Specialist with accurate and timely processing of documents to ensure proper insurance coverage for homeowners and to client satisfaction goals.

• Identify policy type and determine appropriate action needed. For example: PUD, Townhome, Flood, Wind, etc.

• Make appropriate updates to client database in order to meet regulatory obligations.

• Make timely premium payments from established escrow accounts to ensure continuous coverage.

• Manage time to handle multiple demands and competing priorities. Meet deadlines and quality standards

Assist Processing Specialist with communication and coordination with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.

• Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments.

• Demonstrate empathy regarding your work and the impact it has on the Client and homeowner.

• Address any questions, concerns, or suggestions in a timely and appropriate manner.

Build and maintain effective internal working relationships and support teamwork in meeting company goals.

• Understand how the Senior Processing Specialist role fits into the larger organizational context and ensure smooth hand off of work (incoming and outgoing)

• Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners.

Basic Qualifications

• High school diploma or GED

• 2 years demonstrated understanding of insurance processing or title documents

• Experience within the insurance, banking, finance, and mortgage lending industry

• Intermediate computer skills (ability to create and edit spreadsheets and Word documents)

• Strong written and verbal communication skills

• Strong attention to detail

• Ability to adapt well to change

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.