hero

It's all about who you work with. Opportunities below to join fantastic teams.

RRE
RRE
143
companies
1,322
Jobs

Hazard Forecaster

HYLA Mobile

HYLA Mobile

Remote
Posted on Wednesday, August 30, 2023
  • Pull from various systems and analyze trends, volumes, patterns and initiatives to provide forecasted work item volume by client.
  • Participate and present data during monthly meetings with the Operations team to discuss trends, projections, and to create a plan of action to meet Back Office staffing requirements.
  • Provide staffing recommendations to meet contractual Service Level Agreement metrics.
  • Complete reporting requests.
  • Complete long-term forecast analysis for multiple clients and Back Office departments.
  • Act as departmental Subject Matter Expert.
  • Provide reporting from various data sources to quantify volume patterns, Average Completion Time (ACT) changes, and other support center metrics to serve as documentation of realized impacts to process improvement
  • Provide staffing recommendations to meet contact center contractual SLA metrics before and after improvement initiative implementation
  • Provide reporting from various data sources in order to quantify call arrival, AHT changes, and other call center metrics to serve as documentation of realized impacts to process improvement
  • Facilitate weekly meetings with the Operations team to discuss trends, projections, and to create a plan of action to meet contact center metrics
  • Complete staffing analysis for budgetary reporting
  • Other duties/projects as assigned