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Motor Insurance Claims Officer

HYLA Mobile

HYLA Mobile

Auckland, New Zealand
Posted on Thursday, August 24, 2023

About the role

Reporting to the Motor Claims Manager, this role is responsible for working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans.

Based in our Auckland office, we are seeking an individual who is self-motivated and is experienced in New Zealand Case Law and experienced in dealing with Motor Vehicle claims.

Some of the key responsibilities:

  • Working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans.
  • Liaising between 3rd Party Insurers, Brokers and Lawyers
  • Preparing cases and representing the company at Disputes Tribunal Hearings
  • Negotiating and confirming repayment of debt in a professional and service oriented manner
  • Receive and investigate customer complaints, and escalate as may be required

The ideal candidate will have the following attributes:

  • Extensive experience in applying New Zealand Case Law in support f liability and/ or quantum disputes
  • Understanding of Motor vehicle claims processes
  • Strong knowledge of Motor vehicle damage and repair
  • Knowledge of Road User Code and Land Transport (Road User) Rule 2004 (current?)
  • Knowledge of New Zealand legal system and processes, including Disputes Tribunals
  • Ability to plan and prioritise tasks to meet timeframes
  • Proven customer service skills
  • Confident negotiator

Some of our benefits include:

  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Local and International mentoring programs
  • Diversity panels and employee resource groups
  • Cultural day off to celebrate what’s important to you
  • Volunteering opportunities to give back to the communities we serve
  • Subsidised Parking
  • Hybrid working - work a mix of on-site and remote

Interested? We'd love to talk…

Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive. Click apply now, upload your resume and we'll be in touch!

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

The successful applicant will be subject to relevant background checks such as reference checks and a police check.

For more on Assurant and Protecta, check out the links below:

https://www.assurant.com

https://www.protectainsurance.co.nz