Overview of Position
Responsible for conducting investigations, evaluations and disposition of coverage and damage issues on claims.

***This position is not limited to one business unit; therefore, the scope of responsibility will be dependent on the needs and requirements of the specific business unit.

What will be my duties and responsibilities in this job?

• Adjust claims according to applicable laws and policy provisions and comply with all Department of Insurance Regulations.
• Recognize critical files and immediately report them to management. Consult with management on files involving complicated negotiations, applicable compromise recovery agreements and complex liability litigation.
• Confirm coverage and recognize coverage issues. Resolve complex issues and refer any issues as necessary.
• Conduct investigations including interviews, record statements, secure public records, and obtain documents. Review all referred files for adequacy of documentation and investigation. Refers incomplete investigations to the original handling adjuster.
• Maintain mail, diary, and phone calls within company standards.
• Recognize and document subrogation and salvage opportunities and refer to correct area.
• Issue payments or deny claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner within authority level and seek approval when above authority.
• Review and audit estimates received.
• Handle complex liability claims/property claims/subrogation in a self-sufficient manner. Files assigned usually have greater degree of complexity. Could handle litigation files.
• Helps establish procedures and process to streamline claim function.
• Provide training to lower-level adjusters and new employees.
• Assist lower-level adjusters with estimate reviews and redlining.
• Orient, train, assign and check work of lower-level adjuster.
• Applies expert problem-solving skills to the most complex of issues. Applies sophisticated negotiating techniques. Recognize and recommend areas needing improvement.

What are the requirements needed for this position?

• College Degree and or equivalent work experience
• 5 years prior claim experience or a minimum of 6 years prior experience in similar industry
• Insurance designations as required for specific business unit.
• May be required to travel to attend meetings or seminars as requested by management

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.