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Motorcycle Claims Officer-1

HYLA Mobile

HYLA Mobile

Auckland, New Zealand
Posted on Wednesday, August 2, 2023

At Assurant, we partner with some of the world's largest and most well-known brands, helping their customers protect what matters most. Everyone, no matter their role, their skills, or where they’re located around the world is united by our purpose and values. Our culture encourages you to share thoughtful & innovative thinking that makes a real difference.

Some of our benefits include:

  • Wellbeing programs – meditation, mindfulness
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Mentoring programs
  • Diversity panels and employee resource groups
  • Cultural day off to celebrate what’s important to you
  • Volunteering opportunities to give back to a cause that is important to you
  • Subsidised Parking
  • Hybrid working

About the role

Reporting to the Claims Manager, this role is responsible for management of the portfolio of insurance claims, managing all claims and negotiations across the Motorcycle portfolio.

Based in our Auckland office, we are seeking an individual who is self-motivated and is comfortable working in a results-based position.

Some of the key responsibilities:

  • Answer customer enquiries around coverage, lodging a claim, and information required to support a claim
  • Report and escalate risk and compliance related concerns, issues and failures.
  • Deliver general technical assistance and advice in regards applications to insurance law
  • Develop and implement strategies to reduce/ mitigate claims costs

The ideal candidate will have the following attributes:

  • At least 1-year prior claims experience in the Insurance Industry
  • Sound knowledge of claims processes especially an understanding of motor/ motorcycles insurance products
  • Excellent verbal and written communication
  • High level interpersonal and analytical skills
  • High level of numeracy skills, to be able to understand and effectively settle credit hire claims and invoices
  • Strong ability to plan and manage time is essential
  • Sound computer skills
  • Proven customer service skills
  • confident negotiator

To apply:

Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!

For further information about Assurant, please visit our website: https://www.assurant.com

For further information about Protecta, please visit our website: https://www.protectainsurance.co.nz

The successful applicant will be subject to relevant background checks such as reference checks and a police check.