You will play a critical role in helping to ensure that the company’s risk-taking entities are enabled through the GRM products and toolsets to be aware of and manage the risks inherent in their activities and decisions, the impact of their actions on the company at an enterprise level, and opportunities to reduce, mitigate and monitor strategic, operational and financial risks.

You are an integral part of the transformation of Global Risk Management at Assurant. With deep subject matter expertise in GRC software (ideally Service Now IRM product), you are a key leader in establishing the product vision for the Global Risk Management (GRM) team, including the Integrated Risk Management (IRM) Program, developing the roadmap, and overseeing the execution of all relevant facets.

What will be my duties and responsibilities in this job?

Develop Strategic Vision and Roadmap – 15%

• Leverage subject-matter expertise, business acumen, and customer/user feedback to determine the vision for Global Risk Management products and platform

• Develop a strategic product roadmap by leveraging knowledge of the product’s value stream and system interactions to identify when new features or product changes are needed to achieve business value

• Develops roadmap and establishes resources required to meet business objectives

Product Management, Roadmap Execution & Stakeholder Management – 35%

• Own, prioritize, and maintain the product backlog, including the definition of epics and, features; validate user stories and, acceptance criteria to achieve the product vision

• Collaborates with a cross-functional team of designers, business analysts, developers, testers, and others to develop and execute against product roadmaps and release plans

• Works with stakeholders and development teams to break down epic-level user stories into detail-level stories consumable and testable by a scrum team

• Collaborate with User Experience partners in usability testing and the development of the user design

• Manage, prioritize, and assess the impact of defects, including providing key input on the decisions to fix or defer

• Review, accept, and prioritize feedback and new requirements from project stakeholders

• Communicates decisions, priorities, and other relevant product initiative information to appropriate stakeholders

Manage Global Support Model – 25%

• Engage business partners in various regions and stakeholders in different cross-functional areas to understand requirements, pain points, hidden needs, and expected outcomes

• Lead onboarding of new tenants & regional teams – including managing permissions, providing training, integrating initiatives into the overall roadmap, providing guidance on platform optimization, and developing/maintaining a global execution playbook.

• Continuously and transparently communicate with internal stakeholders the prioritization of the product backlog and the status of development efforts via product demos, release plans, and other means

• Promote and drive Agile development methodology throughout the work and teams

Reporting & Analytics BPO (15%)

• Provides regular, accurate reporting related to platform development & usage

• Leverage insights from transactional data to make optimization recommendations to the business and operational functions.

• Develops best practices for program reporting internally and to our business partners

Team Leadership/Management (10%)

• Leads team to drive the accomplishment of tasks, manages team workload, priorities, and intake, ensuring accomplishment of target dates and quality standards

• As part of risk management (2nd line of defense) this role will collaborate closely with associates across Enterprise Risk, Operational Risk, Business Risk, Information Technology, Information Security, Business Segments, and Corporate Functions including Compliance, Finance, Vendor Management, and other risk management offices to perform and support evaluations of the firm’s maturity levels, and integrated risk management approach

• Maintains positive relationships with partners and business unit customers both within and across organizations to ensure effective delivery of all programs

• Provides complex project leadership between BU management, Management Committee (MCOM) executives, technology groups, legal and compliance, corporate communications, and all external parties including managed service providers, governmental bodies, and regulators

What are the requirements needed for this position?

• Bachelor’s degree or a minimum of 7 years of equivalent large-scale program management work experience

• A Minimum of 10 years experience in leading cross-functional teams or process improvement initiatives

• Product Manager or Product Owner Agile certification

• A minimum of 7 years of experience successfully delivering products utilizing an Agile Delivery methodology

• A minimum of 7 years of experience in GRC capabilities

• Strong leadership and teaming skills

• Demonstrated ability to manage and prioritize diverse elements of complex projects for people, tasks, communication, change, etc. to drive optimal outcomes and results- strong project management and multi-tasking skills

• Ability to excel in a large, matrix environment

• Strong attention to detail and focus on root-cause analysis

• Strong analytical, problem-solving, and conflict-resolution skills

• Strong interpersonal and communication skills demonstrated through past experience and results

• Ability to communicate effectively, both verbally and in writing

• Skilled at leading meetings and making presentations

• Demonstrated ability to act as a servant leader to ensure the success of product implementation and team effectiveness

• Ability to ask the “right” questions without having extensive knowledge in a particular business area

• Experience in Risk Management is a plus, particularly knowledge of Operational Resilience, Operational Risk, or control-related background within the Banking or financial services industries

What other skills/experience would be helpful to have?

• Experience in deploying products on a global scale is preferred.

• Experience collaborating with teams comprised of both on-shore and off-shore models is recommended.

• Business acumen to be able to translate business value from a roadmap/vision to tactical execution

• Experience with backlog creation and management in common tools (AzureDevOps, VSTS, Jira, etc.)

• Prior experience working as a Product Owner and Scrum Master in an Agile Transformation environment

• Experience with various Agile frameworks (Scrum, SAFe, etc.)

• Hands on experience with process improvement methodologies (Lean, 6Sigma, etc.)

• An advanced degree preferred

• Risk Management Professional Certifications (ISACA or COSO knowledge) are a plus

• Experience with the Service Now’s GRC capabilities, Process Mapping (including SAP Signavio), Fusion, Power BI & Tableau is ideal.

• Knowledge of SOX, SOC 1&2, ITGC, PCI, ISO 27001 / 22301 is desired

How much should I expect to travel?

Travel may vary depending on the location

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.