RRE Portfolio Careers

About the role:

We are currently seeking a full-time Field Supervisor interested in joining a high-growth stage startup. The mandate of the Field Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.

The Field Supervisor oversees the quality of a territory of patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. We are looking for a strategic planner and a disciplined worker who thrives in a team environment but can also work independently. Above all, we need a resourceful leader who can navigate ambiguity and maintain high standards in absence of defined processes

At Getlabs, you will:

Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!

Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency

Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings

Use your attention to detail to ensure accurate recordkeeping and compliance with all medical protocols

Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting

Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes

Administer disciplinary action as appropriate

Interview and hire new mobile phlebotomists

Effectively and efficiently onboard new hires

Complete new hire and annual competency assessments for team

Ensure accurate order and patient appointment recordkeeping

Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth

Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses

Handle employee concerns and grievances

Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work

Plan and manage a budget

Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms

Review and approve team timecards and expenses

Provide coverage and travel to perform mobile phlebotomy job duties as needed

What we are looking for:

• At least 2 years of management experience in a leadership position is required

• In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus. Experience with medical equipment (centrifuges) is a significant plus

• Proven track record in providing exceptional customer service

• Strong communication skills; both written and verbal (Google suite a plus)

• Strong public speaking abilities with the business acumen to represent the Getlabs professionally

• A disciplined worker who can work independently or in a team environment

• Reliable transportation and clean driving record

• Competency with Google applications and willingness to embrace new technology

• A proven ability to handle ambiguity in the absence of defined systems and processes

• Proactive mindset focused on finding solutions for logistics and patient care hurdles

We have great benefits to make your life easier so you can focus on what you're best at:

• Competitive salary $66,000/yr
• Valuable stock option plan
• Medical, dental and vision insurance options
• Flexible and unlimited vacation
• A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!