DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for. The DigitalGenius mission is simple: they aim to transform the customer service function, and to make the lives of both agents and customers easier, while helping businesses reduce their costs. Their platform integrates with your existing CRM, and allows for fast, effective end-to-end resolution of customer inquiries through deep learning and open APIs. It's already reducing costs and boosting customer satisfaction scores in contact centers worldwide.

Software Engineering

Product

Sales & Business Development

Data Science

London, UK

DigitalGenius

Enterprise

Customer service

At RRE, we are committed to helping founders build category-defining companies in industries ranging from financial services (OnDeck, Avant, Venmo) to 3D printing (Makerbot), and from media (BuzzFeed, Business Insider, TheSkimm) to space and robotics (Jibo, Spaceflight, Spire). We invest primarily in Seed, Series A, and Series B rounds, and we take pride in being active strategic and operational - as well as financial - partners. Our unparalleled network of relationships across multiple industries and countries allows us to help the companies we invest in with strategy, business development, marketing, recruiting, and much more. Simply put, we think of ourselves as being far more than just a source of capital for companies.

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