Backserver / Support
Culinary Agents
Customer Service
Job Details
Are you passionate about hospitality and energized by creating seamless, memorable dining experiences behind the scenes? Alma Cocina Latina, a renowned Venezuelan restaurant in Baltimore’s Station North neighborhood, is seeking a Backserver to join our vibrant, guest‑forward team.
As a member of the Support team at Alma, you play a vital role in shaping the rhythm of the dining room. You support our servers, anticipate needs before they arise, and help ensure every guest feels cared for—whether through a perfectly timed water refill, a beautifully delivered dish, or the quiet grace of keeping the room flowing. This role is ideal for someone who thrives in a fast‑paced environment, takes pride in thoughtful details, and finds joy in teamwork. You’ll join a team that values curiosity, consistency, and care—contributing to a restaurant rooted in culture, community, and imagination.
A Bit About Us
Alma is more than a restaurant—it’s a space that transports guests into Venezuelan culture through every detail. From imaginative food and cocktails to a forest of plants, purposeful décor, and a welcoming team, we’ve created a home that nurtures well‑being from arrival to farewell.
Key Responsibilities
Crafting the Experience: Support servers in delivering warm, attentive hospitality—ensuring guests feel seen and cared for throughout their meal.
Pacing & Flow: Run food with intention, clear tables gracefully, and help maintain the rhythm of service during busy shifts.
Menu Mastery: Learn Alma’s dishes, ingredients, and dietary accommodations to confidently answer guest questions and support the team.
Dining Room Presence: Keep the space polished, organized, and inviting—resetting tables, refreshing water, and anticipating needs.
Collaboration: Work closely with servers, bartenders, hosts, and the kitchen to create a unified, fluid guest experience.
Operational Excellence: Maintain cleanliness, follow safety and sanitation guidelines, and support side work that keeps the restaurant running smoothly.
What We’re Looking For
- Front of house experience in a fast paced restaurant
- Strong understanding of steps of service and a desire to grow within them
- A genuine love of hospitality and supporting a team
- The “Alma” spirit: reliable, optimistic, calm under pressure, and kind
- Clear, respectful communication with guests and teammates
- High stamina for standing and moving throughout shifts; availability on nights and weekends
What We Offer
- Dining discounts
- Opportunities for cross‑training and growth
- A supportive team and a vibrant, dynamic work environment