Job Responsibilities:

- Lead and coordinate the efforts of the service team, including servers, bartenders, and hosts.

- Serve as the primary point of contact for guests, ensuring all guest service interactions are handled with excellence.

- Provide mentorship and training to new and existing staff, focusing on service techniques, product knowledge, and customer interaction.

- Manage service logistics, including guest seating, order flow, and dining experience customization.

- Oversee the preparation and presentation of beverages, ensuring adherence to our quality standards.

- Handle escalated guest inquiries and concerns, ensuring all issues are resolved to the guest's satisfaction.

- Maintain a comprehensive understanding of all menu items, promotional activities, and special events to provide accurate information to guests and staff.

- Participate in staff scheduling, performance evaluations, and the development of service protocols.

- Ensure compliance with all health, safety, and sanitation regulations.

Qualifications:

- Proven leadership experience in a high-volume restaurant or similar environment.

- Strong command over serving, bartending, and hosting duties.

- Excellent communication, organizational, and interpersonal skills.

- Demonstrated ability to mentor and lead a team.

- Passionate about delivering superior guest experiences.

- Capable of handling multiple tasks efficiently under pressure.

- Commitment to ongoing personal and professional development.

- Ability to lift up to 50 lbs and stand for prolonged periods.