Job Responsibilities and Duties

Operational Management:

• Oversee the day-to-day operations of the bakery to ensure smooth running and high standards of service, including ensuring proper staffing levels at all times.
• Manage retail-related inventory levels, order retail related supplies, and negotiate with suppliers to ensure the bakery is well-stocked and cost-efficient.
• Coordinate with the kitchen to ensure timely production and availability of products.
• Develop and implement policies and procedures to improve efficiency and operations.
• Ensure quality control of all beverages, providing additional training as needed.
• Oversight of delivery and pickup platforms to maintain revenue targets set by partners.
• Implement strategies to increase productivity and sales, while maintaining quality.

Wholesale ManagementGeneral Overview

• Supervise in-house operations to ensure smooth workflow and efficiency.
• Manage wholesale orders, ensuring accurate tracking and fulfillment.
• Coordinate production schedules to align with order demands and maintain consistency.
• Oversee quality control to uphold Laurel Bakery’s standards for all products.
• Organize and monitor delivery logistics to guarantee timely and accurate order distribution.

Sales Operations

• Handle inbound sales inquiries and foster new customer relationships.
• Lead outbound sales efforts to expand wholesale partnerships and retail reach.
• Build and maintain strong relationships with customers, vendors, and partners to support business growth.

Training and Development

• Oversee employee onboarding to ensure new team members are properly trained and integrated into the bakery.
• Provide ongoing training to develop staff skills and maintain service excellence.

Documentation and Communication

• Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency in operations that entail redundancies to prevent mistakes from occurring.
• Facilitate effective team communication to keep staff informed and aligned with business objectives.
• Track and report key performance metrics, including sales and operational performance.

Troubleshooting and Issue Resolution

• Identify and resolve operational challenges, ensuring seamless day-to-day functionality.
• Act as a point of contact for problem-solving across different aspects of the business.

Administrative and Daily ResponsibilitiesSchedule and Payroll

• Manage barista scheduling, payroll processing for all employees, and other administrative tasks to ensure the bakery runs smoothly.
• Upload and organize bakery invoices on a weekly basis, working closely with the Head Baker and vendors to address any discrepancies.
• Perform weekly cash duties, ensuring all cash deposits and tip distributions are properly recorded and processed.

Human Resources:

• Manage hiring, onboarding, performance appraisals, and employee development programs.
• Lead, motivate, and train staff to ensure a high level of performance and morale.
• Ensure HR documentation is all consistent and uniform to Redwood Hospitality’s systems.

• Address employee grievances, enforce disciplinary actions, and ensure a harmonious workplace environment.
  
  

Compliance and Safety:

• Ensure compliance with local, state, and federal regulations concerning health, safety, and the Department of Health requirements.

• Implement and maintain safety protocols to protect employees and customers, including regular health and safety audits.
• Stay updated with industry standards and regulations related to food safety and sanitation.

Hospitality and Guest Relations:

• Maintain and Model Redwood Hospitality Values.
• Handle customer feedback professionally and efficiently, implementing measures to prevent future issues.
• Develop and maintain relationships with regular customers, gathering feedback to improve services and products

About You

This position is ideal for someone who thrives in a dynamic environment, enjoys working with both people and processes, and has a passion for thoughtful food and hospitality.

Requirements

• Experience working in a Bakery or Cafe with Wholesale accounts.

• Handle customer feedback professionally and efficiently, implementing measures to prevent future issues.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent organizational, communication, and interpersonal skills.
• Knowledge of food safety, sanitation practices, and compliance with health and safety regulations.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Bachelor's degree in Business Administration, Hospitality Management, or related field is preferred.

Benefits

• $68,000- 75,000 annual salary, paid weekly.

• Health, vision and dental insurance.
• Opportunities for professional development and training.
• Employee discounts on bakery products.

Laurel Bakery is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.