RRE Portfolio Careers

We are seeking an experienced and passionate Reservationist to join our team!

Benefits

• Career Advancement Opportunities
• Employee Discounts
• Paid Sick Leave

Responsibilities

• Understand and operate the reservation/seating system
• Confirming upcoming reservations via reservation system, email and phone
• Ensure reservations are entered properly, all guest notes and visit notes are updated for each coming shift
• Answer emails regarding reservations, initial event inquiries, and general questions is a professional and courteous tone.
• Recognize key people in the industry, VIP guests, regulars, and contacts related to the company and follow company protocol related to their visit.
• Communicate respectfully and clearly with service team and management
• Maintain cleanliness and organization of the reservation system and email

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 2+ years of Lead Host, Reservationist or Maitre D’ experience in an upscale, high volume restaurant
• Ability to navigate the Resy
• Proven experience managing a reservation system.
• Ability to answer emails regarding reservations, event inquiries, and frequently asked questions with professionalism.
• Ability to train new hosts team members in all aspects and responsibilities of the role.
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Sip and Guzzle reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive for day to day responsibilities.

Sip and Guzzle is proud to be an Equal Opportunity Employer.