The Floor Manager is responsible for establishing and maintaining guest services. He/she is responsible for the various tasks involved in the overall operation of the restaurant including opening and closing the restaurant, measuring business trends, maximizing sales/profitability by developing staff, controlling expenses, shortages and all aspects of service delivery and guest satisfaction.

Key Responsibilities/Duties:

• Ensure that each guest receives outstanding service by providing a friendly, professional environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Provide leadership for employee relations through effective communications, coaching, training and development.
• Assist in managing culture and policy deployment in the areas of restaurant service and overall quality of the dining experience, safety, guest satisfaction, and employee relations.
• Responsible for the facilities day-to-day operations (such as distributing building access keys, menus, reservations, office technology etc.)
• Plan and assign daily goals, tasks & assignments. Assure proper completion through follow-up.
• Assist in managing compliance with state and federal regulations as well as, adherence to all Company policies and procedures.
• Assist in managing restaurant inventory, facility maintenance and staffing requirements.
• Constant communication and integration with BOH
• Perform other related duties as assigned.

Education/Experience Desired:

Bachelor’s degree or equivalent experience

Specific Knowledge, Skills, and Attributes:

• Leadership: A demonstrated ability to lead people, communication results, and motivate
• Planning: Ability to perform short and long range planning
• Excellent interpersonal and communication skills
• Excellent project and program management skills
• Quality orientation
• Computer proficient

Supervisory Responsibilities:

• Daily supervision of a team of servers, bartenders, runners, SAs