APPLY ONLY IF YOU CAN GET ON BOARD WITH:

1. Being paid a professional wage by the owners vs. relying on tips from the guests
2. Parting ways with your cell phone during your scheduled shift
3. Fully committing to learning and following our processes, recipes, standards, etc.
4. Acting in a professional and positive manner
5. Having fun

5 time recipient of Wine Spectator Best of Award of Excellence: 2018, 2019, 2020, 2021, 2022

For those with a deep passion for old-world wines & champagne.

Our mission is, “To surprise and delight guests with our individual pride and warmth, unapologetically authentic Northeastern Italian cuisine and unparalleled wine experiences, and VENETO-style of hospitality. The VENETO experience turns first-time guests into life-long fans.” This is why we exist and why we do what we do. We are big on professionalism, communication, preparedness, organization, details, and continuous improvement. We believe these are keys to success.

The mottos we live by: “Guest First.” and “work hard, play hard.”

The Captain / Server at VENETO is an experienced and confident customer service-oriented team player, who understands standards of world class service and hospitality, and who thrives in a fast-paced, ever changing environment. The Captain will be willing and excited to personally serve guests, in addition to serving as FOH leader. You will work closely with the Front of House team and owners (one owner is aka Wine Director) providing superior service to all. This person will be the ultimate example in providing VENETO-style service, leading by example for all other service team members. Be prepared to talk to us about your knowledge & experience with old-world wines & champagne.

Captain / Server Responsibilities:

• Provide VENETO-style service to all guests, following VENETO Bible and supplementary materials as the defining resources and standards.
• Accurately capture guest food and wine orders and accurately answer guest questions about food and wine.
• Front of House team leader, providing constant presence, management, coaching, and direction.
• Awareness of reservations and restaurant resources.
• Lead by example, setting the standard for VENETO-style service, including touching tables, serving guests, running food, overseeing staff, ensuring accuracy and monitoring the door.
• Provide FOH with necessary tools for success, using VENETO Bible and supplementary materials as the defining resources and standards.
• Opening duties including restaurant walk-thru to ensure restaurant is ready for service, prepare for and conduct pre-shift with team, and handle service demands as needed
• Close restaurant, including writing daily recaps, reconcile closing reports, final restaurant walk-through
• Manage all FOH team members, including orientation, training, support, performance management (discipline)
• Participate in management meetings, lead FOH meetings, contribute to restaurant meetings
• Lead / assist in various wine related duties: inventory, monitoring, education
• Regularly communicate with team and owners, distribute information to team on behalf of leadership
• Be a constant steward of the restaurant culture, ensuring it remain positive, productive and healthy, proactively alert ownership before anything would ever become a widespread issue.
• Assist owners in any projects or ordering as needed
• Play a key role in recruiting, interviewing and hiring decisions
• Provide VENETO-style service to all guests, following VENETO Bible and supplementary materials as the defining resources and standards.
• Accurately capture guest food and wine orders and accurately answer guest questions about food and wine.

QUALIFICATIONS You Bring to the Table:

Personal Characteristics:

• Owner mentality
• Independent, self-motivated thinker
• Dependable and trustworthy
• Warm, clear, professional and timely communicator (verbal, written, virtual)
• Thorough, Detail Oriented

Wine Knowledge:

• Excellent knowledge of wines and wine service
• Food and wine pairings
• Regional Expertise – Italy
• Understanding of viticulture and winemaking
• Wine sales proficiency
• Ability to assist with organizing wine cellar, counting monthly inventory and staff wine training
• Old-world wines
• Champagne
• Preferably has earned, or is in pursuit of earning wine certification(s)

Hospitality:

• Excellent knowledge of all aspects of dining room service
• Basic floor service
• General knowledge of food preparation methods and culinary terminology
• An appetite for providing exceptional, memorable hospitality
• Excellent emotional self-awareness, with a clear understanding of guest and staff boundaries
• Ability to stay calm, professional, and solve problems when under pressure
• Gracious and pleasant demeanor with a positive attitude

REQUIREMENTS of The Job:

• Learn, embody, and proudly provide impeccable and invisible service to our guests on a nightly basis, exemplifying the VENETO-style.
• Ability to work well on a team and receptive to feedback and coaching.
• Preferably 2-3 years previous experience at a fine dining restaurant with similar service, guest relations and operational standards.
• Valid Food Handler and Sips & Tips
• Ability to Lift 40+ lbs.
• Ability to multi-task with great attention to details.
• Professional appearance / grooming standards appropriate for a premier fine dining restaurant.
• Experience recruiting, hiring, and training high caliber FOH team members.
• Interest in wine and pursuing ongoing wine education, preferred

Commitment to embodying our Family Values of:

• Integrity: doing the right things always, using sound judgement, even when no one is looking.
• Excellence: doing what needs to be done, as well as it can possibly be done.
• Hospitality: doing all that can be done, and more than is expected, in thoughtful ways that let people know you care.
• Entrepreneurial Spirit: seeing opportunities others haven’t, and creating opportunities others wish they’d thought of first.

BENEFITS You Receive as A Valued Member of Our Team:

• Paid basic health insurance
• Paid time off to support you in having an active life outside of work
• Dining discount and complimentary daily family meals
• Monthly bonus based on personal sales
• Annual bonus incentive
• Member of a professional, award winning, and supportive team, where you are celebrated and valued
• Proprietary training and development opportunities
• Opportunity for paid annual education trip to Italy

VENETO is:

• for hospitality professionals who desire a healthy environment to learn and grow.
• focused on the finer details of fine dining.
• committed to surprising and delighting guests with our individual pride and warmth.
• unapologetically, authentic Italian (cuisine and customs) for guests and team — we are a non-tipping restaurant, paying professional team members professional wages with bonus opportunities tied to personal performance.
• a destination for unparalleled wine experiences.
• proud to offer our unique style of hospitality.
• recipient of Wine Spectator Best of Award of Excellence award: 2018-2021
• a healthy and thriving business with great opportunities for continued growth and shared successes.