Service Manager

Culinary Agents

Culinary Agents

New Jersey, USA · Jersey City, NJ, USA · Brooklyn, NY, USA · New York, NY, USA

Posted 6+ months ago
Job Details

Service Manager Job Description


The Turk’s Inn was founded in 1934 in the northwoods of Wisconsin, where for 80 years it served steaks and chops alongside more exotic fare in a lush Arabesque setting. Upon its closing in 2014, we committed to keeping the spirit of Turk’s alive, moving it part and parcel from Wisconsin to Brooklyn, expanding on the concept to keep it fresh and interesting for a new generation of Turk’s patrons.


In its new home, the Turk’s Inn is a 70-seat dining room inspired by the original, a take-out kiosk serving deluxe shawarma, a rooftop patio, and a 250-person nightclub called The Sultan Room.


Summary

The Turk’s Inn is looking for an experienced and enthusiastic Service Manager (SM) to join our team. The SM will set the tone for nightly service while training, mentoring and developing the FOH staff. SM is a passionate, respectful, hospitality-focused leader with the ability to delight our guests while inspiring our entire team.


Requirements

  • Develop, implement, and maintain top-level service standards, procedures, and processes.
  • Build strong, long-lasting relationships with our guests. Address any guest complaints and concerns immediately.
  • Uphold and administer all company standards and values.
  • Manage multiple FOH service weekly. Expected to work 20 hours a week.
  • Manage our POS system
  • Perform daily cash reconciliation procedures (do the books).
  • Manage facilities and office

Essential Duties and Responsibilities

Responsibilities include but are not limited to:

Service Management-- regularly runs service and events to ensure all opening, closing and service procedures are followed. Resolves service problems in the moment and sets the tone for nightly service. Works with staff to achieve nightly, weekly and quarterly goals.

Relationships-- builds professional relationships with our guests, staff, co-workers and third party vendors. Uses these relationships to benefit the operations and progress of the company through new/repeat customers, staff retention, healthy working dynamics and mutual support.

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