Care Navigation is a multi-disciplinary team of nurses, pharmacists, dietitians, and social workers. We are the Case Management program that services the clients and members of Collective Health. As a Registered Nurse on the Care Navigation team, you will guide and support members who are facing complex health conditions. You will be a part of an interdisciplinary care team and will report to one of our Care Navigation Managers.

What you'll do:

• Deliver coordinated, patient-centered virtual Care Management by telephone that improves members’ health outcomes.
• Lead outreach efforts to high-risk individuals and complete care management assessments and care plans for patients enrolled in the program
• Utilizes the Nursing Process and broad knowledge of the whole person including pharmacy interventions, crisis interventions, and disease-specific education to support members in their care journey
• Help members navigate the complexity of the healthcare system, providing education and empowerment to support members in meeting their healthcare goals
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
• Identify and discuss current barriers related to member's current conditions, and provide interventions to address these barriers and connections to relevant health benefit resources
• Work with other disciplines on co-managed cases and collaborate with other teams to assist with benefits and claims questions
• Coordinate necessary resources that holistically address members’ problems, whether clinical or social
• Provide compassionate, longitudinal follow-up care, building supportive relationships.

To be successful in this role, you'll need:

• An active RN license in a compact state with ability to be licensed in other states as needed.
• 2+ years experience in case management
• 2+ years experience in a hospital or clinical setting
• To maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education.
• Experience in these areas: med/surg, cancer, behavioral health, maternity, critical care/emergency, pediatric, community care.
• To be driven, passionate, attentive, enjoy change, and are excited to help people
• To identify and implement best practices
• To excel at managing a caseload, and can complete daily tasks and outreach
• Strong competence and ability to use multiple computer/medical record systems, as well as Google suite
• To be self-aware, able to prioritize and manage multiple assignments, while maintaining department performance standards in a remote setting
• To simultaneously talk, type, and navigate an electronic chart with ease
• To excel working in a telephonic care manager role with no direct/face to face patient contact
• A commitment to Collective Health's core values of integrity, transparency and trust

Pay Transparency Statement

This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (Lehi, UT). #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.