Eligibility Associate
Collective Health
At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Eligibility flows through and impacts every aspect of the Collective Health platform, and we are building the team responsible for receiving, processing, validating and sending our eligibility information with our partners. We exchange a high volume of files per day with customers, networks, and partners, and are looking for people to manage the operation, quality, and scaling of our data management systems. Through your experiences at Collective Health, you will be an important part of improving the member healthcare experience by operating and scaling our data operations platform.
What you'll do:
- Responsible for understanding, investigating and resolving client and data inquiries within defined service levels
- Monitoring file ingestion working to identify and resolve file delays
- Investigate and resolve daily exceptions and errors
- Manage operational ticketing and ensure team success with SLAs
- Complete all needed client data reporting within defined timeframes
- Working closely with Analysts to help complete specific implementation tasks while adhering to due dates and timelines
- Prioritize daily work to meet or exceed timelines and expectations.
To be successful in this role, you'll need:
- Required:
- Excel, G-Suite
- Communication
- Cross functional collaboration
- Problem solving & analytical thinking
- Nice to have:
- Experience in a technical oriented customer service organization
- EDI experience
- Ability to analyze large data sets
- Data reconciliation
- Healthcare background
- Strong task and time management skills
Pay Transparency Statement
This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two week days per week.
The pay rate for an internal position takes into consideration multiple factors including geographic location, qualifications, experience, and internal equity as compared against peers. Please note that an equitable pay rate may fall anywhere in the range described in the job posting. If you have any questions about the pay rate for a role, please connect with the role’s recruiter.
In addition to the hourly rate, you will be eligible for benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/. Stock option grants may be available and if provided are subject to the company's 2013 Stock Option and Grant Plan as amended, stock option agreement and related policies and procedures. #LI-DNI
Why Join Us?
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
Privacy Notice
For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.