At Collective Health, Care Navigation is crucial in helping people get the right support at the right time across a wide range of complex health needs. Care Navigation is a comprehensive care management program comprising our team of pharmacists, social workers, nurses, dietitians, and care coordinators who support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our Care Navigation team as a Senior Specialist, Social Worker, you’ll have the important role of helping our members achieve better health at a lower cost. You will report to the Senior Manager of Care Navigation.

This is a remote position based in the San Antonio, TX area, with required travel 2 days per quarter.

What you’ll do:

• Leading outreach efforts to high-risk individuals with complex medical conditions through telephonic or electronic outreach
• Completing telephonic social work assessments and care plans for patients with behavioral, social, financial and environmental problems
• Educating and empowering members using decision support through multiple modalities, including telephone and email, to help members achieve their health goals
• Identifying and discussing current barriers related to member’s current condition, and provide interventions to address these barriers
• Providing emotional support, assisting with benefits and behavioral health navigation
• Coordinating a range of services, including community resources and health benefit resources
• Utilizing motivational interviewing to assist members to become self sufficient in their care planning
• Participating in clinical interdisciplinary rounds
• Working collaboratively on co-managed cases with nurses, pharmacists, dietitians, and care coordinators
• Working cross functionally with other teams to assist with benefits and claims questions
• Will be required to take call as scheduled
• Required Travel: 2 days per quarter with client-facing and member-facing presentation and interaction
• Other duties as assigned

You would be a good fit for the Senior Specialist, Social Worker position at Collective Health if:

• You have an MSW, LMSW or LCSW from an accredited school of Social Work
• You are Bilingual (English/Spanish)
• You do not require hours of supervision for licensure. Collective Health will not be able to provide supervision for clinical hours. Collective Health will not provide supervision or experience with Clinical Psychosocial Diagnosis, Assessment, Treatment, Individual or Group Psychotherapy.
• You have experience in case management; experience at a payer is a plus
• You have experience in discharge planning, complex care coordination, behavioral health, and/or home health, oncology, behavioral health, autism, pediatrics, and/or maternity experience
• You are passionate, empathetic, and excited to help people
• You are independent, tenacious, and capable of identifying and implementing best practices
• You are capable of thinking creatively to implement care navigation solutions that challenge status quo
• You are driven, able to carry a caseload and prioritize to complete daily tasks and outreach
• You have strong boundaries and are motivated by challenging case work and projects
• You are tech savvy; able to talk, type, and navigate an electronic chart with ease
• You are proficient in Google suite, such as Google Sheets, Docs, etc.
• You are excited to work in a telephonic social work role
• You are okay with a role that does not involve providing individual therapy
• You are a problem solver using best practices to achieve goals
• You are comfortable with ambiguity and open to collaborating with people across different teams
• You have a strong moral compass and commitment to Collective Health’s core values of integrity, transparency and trust
• Additional Case Management Certification is a plus

Pay Transparency Statement

This is a remote position based in the San Antonio, TX area, with required travel 2 days per quarter.

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.