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Partner Enablement Specialist

Clearpath Robotics

Clearpath Robotics

Operations
United States
Posted on Wednesday, June 19, 2024

Description

Position: Partner Enablement Specialist - USA
Location: West, Southwest USA
Division: OTTO Motors
Type: Full Time
Education: Mechanical, Mechatronics, Electrical, Systems Engineering Bachelor or Diploma
About OTTO Motors by Rockwell Automation
OTTO by Rockwell Automation is a global leader in autonomous technology for material handling inside manufacturing and warehouse facilities. With over five million hours of production experience, OTTO autonomous mobile robots (AMRs) are trusted in mission-critical operations for some of the world’s most recognized brands. OTTO by Rockwell Automation was recognized as one of Fast Company’s Most Innovative Robotics Companies of 2023. For more information, visit ottomotors.com.
OTTO by Rockwell Automation was acquired by Rockwell Automation in 2023. Rockwell is a global industrial automation and digital transformation technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.
About the Job:
The Partner Enablement Specialist will be part of the growing Strategic Alliances Team, and play a critical role in ensuring the successful growth and enablement of our Partner network in the Western USA market. You will work as a member of the OTTO Motors’ Strategic Alliances Team in a pre-sales technical role as a key person in assisting the proliferation of OTTO Motors technology into the US marketplace. You will be acting as a technical liaison between OTTO Motors and our existing Partnership companies and their customers within Western USA.
This position is ideal for someone who is excited about solving challenging technical problems for customers while making our partnerships successful. Additionally, it is a good fit for people with technical backgrounds who enjoy communicating and empathizing with collaborators of a variety of backgrounds, both technical and non-technical.
This role requires an awareness and proficiency with systems engineering, industrial engineering, project planning, sales engineering, and it involves interacting with many elements of our business.

Responsibilities:
  • Be a product knowledge expert, technical consultant, and brand advocate throughout the sales cycle.
  • Enable Channel Partner sales & presales teams by teaching and/or providing solution concepts, preliminary project plans, and technical insight.
  • Work closely with OTTO Channel Account Managers to build trust, advise, and demonstrate the value of our products, our brand, and our business for prospective customers and Channel Partners.
  • Act as situation liaison and local contact during sales and technical meetings between OTTO Motors and regional Channel Partners/customers.
  • Effectively present and explain the OTTO products and solutions to new Partners, as well as Partner Customers as needed.
  • Collect and communicate market data and ideas to our product management organization to improve the market success of our existing and future products.
  • Contribute to department improvement initiatives to enhance the team’s efficiency and the value of its contributions to the business.
Common Tasks:
  • Host structured and ad hoc training sessions to promote further knowledge exchange to our Partner network.
  • Support Partners’ learning journey by delivering on the job training, using real world applications.
  • Help analyze customer data to assist the Partner in evaluating the business impacts and ROI that OTTO solutions can provide.
  • Visit potential customer sites with our Partners and interact with customers/end-users to understand their needs.
  • Devising system/solution designs, for projects ranging from proof of concept to multi-million-dollar deployments.
  • Visiting existing OTTO deployments to identify expansion opportunities or improvement initiatives.
  • Perform in-house, virtual, and in-field demonstrations of OTTO products.
  • Engage in Product support scenarios to expedite resolutions and to sharpen your technical know-how.
  • Identify training/knowledge gaps in individuals from Partners/Customers and deliver on the spot training sessions.
Required Skills:
  • Diploma in technical field or degree in engineering, Mechatronics, Systems Engineering, Robotics, or a related field.
  • 3+ years’ experience in Partner engineering, Sales Engineering, Technical Account Management or any other customer-facing engineering role.
  • Strong communication skills, with proven ability to explain complex technical issues in an easy-to-understand way.
  • Experience operating within multi-functional teams (product, engineering, sales and marketing).
  • You are self-directing and can work independently while being on a global team.
  • Familiar with technical and business opportunities related to automated material movement. found within automotive facilities, distribution centers, warehouse logistics, etc.
  • Capable of identifying skills and resources required to complete advanced automation.
  • Hands on experience with electromechanical & software systems.
  • Facilitation skills to drive discussions on solution definitions and work plans.
  • Fluent in English, Spanish is an asset.
  • Strong project management and presentation skills.
  • Must be legally entitled to work in the USA at time of application.
  • Able to travel within USA/Mexico approx. 30% of the time.
Bonus Points:
  • Experience working with autonomous vehicles for indoor industrial applications.
  • Experience working with traditional industrial automation systems.
  • Working knowledge in software, specifically Linux environments and/or Python.
  • Working knowledge of TCP based networking concepts, protocols, infrastructure.
  • Experience with facilitating group decision making.
  • Understanding the various problems which face robotics adopters (technical and otherwise).
  • Past experience delivering training seminars on technical subjects.
  • Working knowledge of controls and aspects of mobile robotics such as perception, planning, navigation.
At OTTO by Rockwell Automation, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We hire the best talent regardless of race, color, creed, national origin, ancestry, disability, marital status, age, veteran status, sex, sexual orientation, gender identity, and expression. If you require special accommodation to complete any portion of the application or interview process, please contact 1-800-301-3863.