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Director, Fulfillment Operations



New York, NY, USA
Posted on Friday, April 28, 2023

Let’s get to know each other

At Care/of, we help people see real results from their health routine by building custom vitamin and activity plans based on their unique needs. Our whole experience is backed by science and designed by our team of naturopathic doctors. From our products - whether it’s our personalized daily vitamin packs and powders through our direct-to-consumer business, or our multivitamins and blends with our retail partners Target & Sam’s Club - to our innovative iOS and Android health app, our experience is designed to close the feedback loop and take vitamins from can’t hurt to really helps. By providing personalized ongoing guidance, habit help, and efficacious formulas, we aim to help people feel their best, while we do the hard work for them.

Since our launch in 2016, we have raised capital from top investors including Goldman Sachs Investment Partners, Tusk Ventures, Juxtapose, and Bayer. We’ve been highlighted for our innovative work in the category by publications including TechCrunch, Forbes, Inc., Vogue, and the New York Times, and pride ourselves on investing in our people, building a best-in-class hybrid team with a hub in Brooklyn. In 2020, Care/of was acquired by Bayer, expanding our ability to connect directly with new and existing customers and elevate our unwavering commitment to delivering results through science-backed guidance, quality ingredients, and habit-building technology.

We’re excited to meet you!

What you'll do:

As the Director, Fulfillment Operations, you will lead production operations executing excellence in the areas of safety, quality, sanitation, delivery, and cost. You will be responsible for creating an inclusive environment and building a world class team that improves our customer experience through on-time delivery, efficiency and impeccable quality. You’ll partner closely with fulfillment and corporate based teams to scale operations, optimize processes, and implement change management across a dynamically growing business.

  • Lead, manage, and coach the operations team tasked with a mission to achieve 100% quality on-time, every time with our customers.

  • Oversee Health, Safety, and Environment for the site in compliance with OSHA and corporate requirements.

  • Build a behavior based culture around safety and quality that drives team ownership and accountability with safety, GMP and Built in Quality best practices.

  • Implement processes and structure that drive repeatable, predictable KPI outcomes for the operation, including identifying and implementing opportunities to improve operational performance and efficiencies in the areas of safety, quality, root cause corrective action (RCCA), productivity, financial discipline, and staffing.

  • Be a leader in fulfillment operations and assist with defining the operational strategy and roadmap, along with paths to execute for the organization.

Who you are:

  • Bachelor’s degree in Engineering, Business, or relevant field (ideally with a quantitative focus) with 8+ years of related experience (5+ years experience in people management) in a production and/or fulfillment environment of a 100+ hourly/salary organization preferred.

  • Experienced with building operating systems and team culture that lead to improved employee engagement and compliance around requirements and company policies.

  • Have a demonstrated track record of translating business goals into actions and measuring the impact; highly proficient in analyzing and monitoring trends, and root causing issues.

  • Ability to navigate ambiguity and communicate successfully across all levels of the organization, from the fulfillment associates to the executive team.

  • Enjoy engaging and developing people at all levels, in all parts of the business whether they are remote or onsite, hourly or salaried, peer or team members.

Nice to have:

  • Have worked in a direct-to-consumer and/or consumer packaged goods (CPG) company; experience working in a regulated industry (strong preference in a FDA environment).

Even if you don’t meet all the requirements, we still encourage you to apply! If you’re submitting a cover letter, please note what makes you perfect for this role with the qualifications you have.

Where you’ll be:

We are committed to prioritizing workspace flexibility by building systems to create an inclusive and productive environment in which employees feel most comfortable working (role permitting).

You will spend your time working in a hybrid working environment. You will be expected to work onsite at our Brooklyn, NY based office 5 days/week.

Salary & Bonus:

NYC Metro-Area Salary Range: $135,000 - $150,000*

Role Level: 5

Your compensation for this role will be based on how your experience aligns with our internal role-leveling, and our internal pay equity standards. You will be eligible to participate in our Annual Incentive Plan (AIP) which is a cash bonus. Our AIP rewards the achievement of both annual company and annual individual performance objectives. Each employee’s target opportunity for an annual incentive award is a percentage of base salary and varies per role level.

*We have a location based compensation structure; there may be a different range for candidates in other locations.

Why Care/of:

  • Competitive insurance packages with free medical, dental, vision plans.
  • Flexible vacation time + a weeklong summer break.
  • Flexible work from home policy.
  • Monthly employee credit to use towards a Care/of purchase + a 50% discount for 3 people in your inner circle.
  • Access to employee assistance services like Health Advocate, Kindbody, Bravely, Talkspace, One Medical, Teladoc, Eden Health, and Harness.
  • Monthly fitness subsidy (at-home workouts count!).
  • 3 months 100% paid parental leave.
  • Socially and culturally relevant experiences geared towards personal and professional learning & development.
  • Virtual team-building events because we value staying connected and building community.
  • Monthly team lunch.
  • Office wellness perks.
  • Working with an amazing, fun-loving, spirited group of people.

Our Core Values:

Be Humble: Engage in debate with an open mind. Embrace feedback and being wrong when presented with data that shows there is a better option.

Be Honest: Deliver the truth with humor and love; Recognize and stand up against discrimination on any basis, including race, sex, gender, sexual orientation, religious background, age, or mental and physical abilities - in our work and beyond.

Be Thoughtful: Attack hard problems with thoughtful tenacity. Don’t shy away from complex problems with complex solutions.

Be Different: Kill your darlings. Don’t be afraid to rewrite something once effective, loved, or widely accepted in the past. Evolution is wonderful. Push against banality and the status quo.

Our Commitment to You:

At Care/of, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

Care/of does not discriminate and will not make any hiring decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability and require accommodation during our interview process, please let us know how we can help make the interview process fair to your needs.

Important Notes of Potential Candidates:

On September 9, 2021, President Biden announced a six point COVID-19 action plan. As follow up to the initial announcement, we have decided our policy is to require all Care/of employees to be fully vaccinated by December 8, 2021. This requirement applies to all current and future Care/of employees. Care/of is an Equal Opportunity Employer and it is our policy to provide reasonable accommodations to any qualified individual who because of a medical condition or sincerely held religious belief or practice receives an exemption from the vaccination requirement, provided that such accommodation would not result in an undue hardship for the company.

Privacy Policy:

We know your privacy is important to you. If you'd like to read more on how we protect your information, you can learn more here.