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Senior Solutions Architect - Operational Excellence



Columbus, OH, USA
Posted on Thursday, May 9, 2024

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Job Summary

The Operational Excellence Solutions Architect identifies opportunities in existing customer business processes to architect and design Operational Excellence frameworks/technology. This includes a wide range of AI tools and technologies including but not limited to Intelligent Document Processing, Generative AI, Speech Transcription and Analytics / Natural Language Processing, Robotic Process Automation, and others. This Architect functions as an integrator between the business and technology to create solutions for customers based on business requirements. This role provides technical leadership and guidance for Operational Excellence delivery teams and other Bread Financial Intelligent Automation resources during project delivery. Additionally, this Architect has responsibility to architect, design, modify, develop, code review, write and implement Operational Excellence Solutions on multiple domains.

The main objective for this Architect is to design, develop, and deploy a wide range of AI systems in alignment with the Operational Excellence technology solutions that will interact with Bread Financial systems, associates, and customers to automate business processes.

Essential Job Functions:

  • Collaboration - Work with the Bread Financials Operational Excellence Center of Excellence (COE) to drive automation pipeline, but not limited to TCO/ROI analysis, best practices, and Operational Excellence program/project management. Act as technical advisor or partner for AI technologies to other elements of the Bread Financial organization including IT solutions architecture teams. Work closely with different departments and Operational Excellence delivery teams as needed. Deliver demos, technical training, and support for new/existing customers.
  • Strategy - Support development team and provide technical solutions, effort estimation, and delivery strategy. Grow and identify Operational Excellence sales opportunities within assigned accounts. Identify opportunities to optimize tool utilization across all technical solutions (new use cases, new scenarios in existing use case, scheduling etc.). Identify opportunities to improve success rate (reduction in failures etc.). Validate business case and return on investment (ROI) which can be submitted for review and approval.
  • Operational Excellence Assessment and Design - Understand how multiple AI technologies integrate or interact and recommend solution architectures that optimize value while balancing costs. Determine Operational Excellence fitment/technical feasibility for automation. Develop and review Detail Process Description, Process Description Document (PDD). Develop and review detailed Solution Design Document (SDD). Plan and implement code version control implementation best practices for Operational Excellence release management. Perform detailed estimations towards the finalized in-scope processes planned under development sprints.
  • Requirements and Documentation - Collate AI technology requirements from the development teams including but not limited to Robotic Process Automation, Generative AI, and Natural Language Processing. Anticipate, identify, track, and resolve technical issues and risks affecting delivery. Understand and communicate underlying technology requirements or configurations to deliver solutions including but not limited to databases, servers, and other enablement tools. Publish monthly metrics to business stakeholders. Define processes complexity for Operational Excellence with respect to existing Operational Excellence technology.

Reports To: Director

Direct Reports: None

Working Conditions/Physical Requirements:

  • This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH.
  • Some travel may be required.

Minimum Qualifications:

  • High School Diploma or GED.
  • 7+ years of work experience architecting solutions.
  • Experience with a broad range of technical solutions including but not limited to Data Science, Generative AI, Automation or Unstructured Data tools.
  • Experience in analyzing data to draw business-relevant conclusions.
  • Experience in Agile/Best Practices.
  • Experience in Unit Testing/Test Driven Development.

Preferred Qualifications:

  • Bachelor’s degree.
  • Experience in Task Mining and Process Mining, Automated Testing, Document Understanding, AI/ML.
  • Experience working with SMEs and business stakeholders to drive change, automation and continuous improvement.
  • Experience handling best practices with data science or process automation.
  • Experience working on large-scale projects.
  • Experience integrating leading practices on process discovery and mapping into the day-to-day delivery of business requirements documents.

Knowledge, Skills and Abilities:

  • Agile best practices
  • Unit testing/test driven development
  • Cross-functional collaboration
  • Ability to influence others
  • Ability to communicate effectively

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:

$133,500.00 - $241,900.00

Full Salary Range for position:

California: $153,500.00 - $302,400.00

Colorado: $133,500.00 - $254,000.00

New York: $146,800.00 - $302,400.00

Washington: $140,100.00 - $278,200.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com.

Job Family:

Data and Analytics

Job Type: