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Operational Excellence Business Analyst



Columbus, OH, USA
Posted on Thursday, May 9, 2024

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Job Summary

The Operational Excellence Business Analyst is responsible for reviewing, analyzing, and evaluating the needs of business partners and translating those needs into business requirements through elicitation and documentation. The resulting business requirements documentation is used as a basis for functional requirements and vendor RFP/RFIs. Solutions often include a systems development component but may also consist of process improvement or organizational change. This role is a key facilitator within the organization, active as a bridge between the business sponsor, stakeholders, and information technology. The Operational Excellence Business Analyst is typically assigned to multiple small to moderate complexity projects.

Essential Job Functions:

  • Requirements Elicitation - Discover business requirements through communication with business partners and technology stakeholders. Facilitate elicitation sessions and conduct individual interviews to ensure comprehensive capture of business requirements. Document and maintain detailed business requirements. Facilitate joint application design (JAD) sessions, analyze current and future processes, create process maps, conduct gap analysis, write business rules, identify non-functional requirements, create mock-ups, write user stories and maps, and develop journey maps as assigned. Partner with business, consultants, vendors and/or internal technology teams to define short and long-term solution needs, including success metrics, objectives, cost, and development estimates and build or buy decisions.
  • Requirements Planning and Management - Plan and closely manage requirements for project in accordance with Bread Financial standards. Support development and testing processes by answering any questions related to requirements and maintain requirements traceability documentation. Participate in user acceptance testing (UAT), as required. Identify key roles and stakeholders and determine strategy for division of requirements work. Inform project team, vendors, sponsors, and other stakeholders of the content, meaning, and status of requirements. Understand and adhere to the established documentation quality standards while following the business analysis lifecycle processes and templates/tools.
  • Communication and Relationship Management - Interact diplomatically with all levels of the organization, external partners, and clients to both elicit requirements and provide requirements status. Foster and coordinate communication across projects. Collaborate with Systems Analyst to ensure smooth transition from business to functional requirements. Work with technology partners to ensure functional requirements and solution/technical designs are captured in the traceability matrix and meet the business needs. Ensure projects meet the needs of the end users and that quality and resource commitments are met as the final project is delivered.
  • Process Improvement - Participate in process improvement projects and re-engineering efforts by documenting and analyzing business processes and working with business teams to identify gaps. Use available information to solve business problems considering changes to people, process, and technology.

Reports to: Discovery Lead, Operational Excellence or Director, Operational Excellence

Direct Reports: None

Working Conditions/Physical Requirements:

  • This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH.

Minimum Qualifications:

  • High School Diploma or GED.
  • 3+ years of experience working as a Business Analyst, Business Systems Analyst or Project Manager.
  • Experience in the retail financial services or the information technology fields having Waterfall or Agile methodology background.

Preferred Qualifications:

  • Bachelor’s degree in business analysis, business administration, project management or related field of study.
  • 4+ years of experience working in business analysis or product analysis in financial services, credit card or other highly regulated industry.

Knowledge, Skills, and Abilities:

  • Cross-functional communication
  • Requirements gathering
  • Relationship management

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:

$69,900.00 - $126,600.00

Full Salary Range for position:

California: $80,400.00 - $158,300.00

Colorado: $69,900.00 - $133,000.00

New York: $76,900.00 - $158,300.00

Washington: $73,400.00 - $145,600.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com.

Job Family:

Data and Analytics

Job Type: