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Sales & Operation Planning Manager

BarkBox

BarkBox

Sales & Business Development
Columbus, OH, USA
Posted on Thursday, November 9, 2023

ABOUT BARK

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

The Planning Team is responsible for forecasting demand and managing the Inventory across all BARK business lines. We're obsessed with results, data, process and finding solutions. We work very broadly across virtually all functional groups, including product development, sourcing, finance, product & engineering, growth and logistics. We need curious, data-focused people who are spreadsheet nerds and love dogs above all else. #carrots4lyfe (this will make more sense to you if you meet Jeffrey).

WHO WE’RE SNIFFING FOR

The S&OP individual is responsible for building and maintaining the S&OP and capacity models to inform, align, and drive operational efficiency within the BARK ecosystem. Through the models and business needs, the team can optimize current + future business plans, identify areas of opportunity and risk, and lead BARK into supply chain efficiency and profitability.

This team will work alongside the DX/Ops partner to create holistic customer delivery experience. They will strategize short, mid and long-term planning to manage the operational execution as well as assess, launch, and monitor new initiatives to ease supply chain strains.

The right candidate may have project management, operations or a planning background. However, what we’re really looking for is someone who is comfortable running initiatives from the ground up using exceptional analytical and conceptual thinking. If you’re passionate about learning, building, and developing processes, you will excel on this team!

Oh, and if it wasn’t mentioned already, you must LOVE dogs and aren’t afraid of a little dog hair.

KEY DUTIES

  • Reconcile S&OP and capacity models with partners, own the accuracy of the output
  • Work cross functionally to build relationships and be the subject matter expert in your areas; be able to gain buy in from key leaders to continue the success of the biz
  • Provide analysis and recommendations to business and product leaders, getting buy into project manage initiatives or be project sponsors with support of other PMs
  • Support other key projects launched by partners and continue to be the subject matter for overall network and its health

[S&OP]

  • Manage the S&OP process to monitor overall operations, assess opportunities and risk, and drive improvements to the business outlook
  • Monitor KPIs and leverage reporting and analytics to track BARK progress and monitor the success of the S&OP process, ensuring partners are working in accordance to the SOP
  • Implements, maintains, and continuously improves all S&OP processes supporting BARK product lines, including new product launches, fulfillment centers, and operational workstreams
  • Provide analysis and recommendations to business and product leaders, getting buy into project manage initiatives or be project sponsors with support of other PMs

[Capacity]

  • Build and document the capacity model process to monitor the overall network, assess opportunities and risk, and drive improvements to inventory health
  • Mitigate capacity risks by managing dependencies across multiple sites, identifying data or systematic gaps and working to cover them with internal or external resources
  • Assist in network optimization processes to minimize operational costs and assist in creating the best delivery experience

EXPERIENCE

  • 3+ years experience with supply chain (S&OP / Demand / Inventory) planning OR operations required
  • Familiar with financial OR inventory OR demand modeling strongly preferred
  • Familiar with Subscription operations a plus
  • Experience working remote, across time-zones, with internal and external partners
  • Experience wearing “multiple hats” and proactive problem solving

SKILLS & QUALIFICATIONS

  • Data Analysis and Excel savvy to aid problem-solving and drive decisions
  • Organized and detail oriented, working gracefully under pressure, with the ability to switch between projects seamlessly, in a fast-paced environment
  • Excellent interpersonal, collaboration and communication skills, good at building and maintaining relationships internally across various teams and locations
  • Strong project, program and resource management skills for highly complex business and technical initiatives

This position is a full-time, salaried position. It is located on-site at our office in Columbus, Ohio. (4 days a week in office required). We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish.