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Fraud Operations, Analyst



IT, Accounting & Finance, Operations
Chicago, IL, USA
Posted on Saturday, July 29, 2023

Job Description:

Avant is looking for knowledgeable fraud professionals to join our Fraud Operations team in Chicago. This position is critical in supporting real-time escalations of applications within Avant's account opening funnel, offline analysis of emerging threat vectors, and communication of investigation details, including opportunities to improve our current customer authentication and escalation policy to key business leaders' key stakeholders.

What you'll do at Avant:

  • Review and remediation of escalations initiated from Avant’s account opening funnel based on in-depth fraud investigations and understanding of fraud topologies and tactics

  • Support the team's comprehensive, end-to-end investigations by contributing to the analysis of high-risk fraud patterns, trends, and typologies impacting Avant.

  • Additionally, assist in the structuring and organization of large datasets and collaborate with a wide range of internal stakeholders to ensure certain end-to-end investigative steps are completed effectively and efficiently

  • Collaboration with Avant’s fraud analytics team, BSA/AML team, and call center operations, to identify emerging threats, collect evidence, and communicate of pertinent findings to business leaders, and key stakeholders.

  • Support the team’s deep-dive root cause analyses, which is a critical component of each investigation

  • Provide recommendations to fraud leadership regarding gaps and opportunities for improvement of Avant’s customer authentication policy, and product issues and opportunities, including options to detect and restrict fraudulent accounts earlier in the accounts’ lifecycle

  • Participating and helping in streamlining fraud operational workflows around transaction review and account investigations

  • Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud

Why you are a fit for Avant:

  • Bachelor’s degree required or 2+ years experience in fraud, conducting cyber fraud or other financial crime-related analysis or investigations, or equivalent

  • Proficiency with Microsoft Office and SQL

  • An understanding of financially motivated cybercrime trends and typologies

  • Strong oral, written, and interpersonal communication skills with the ability to communicate complex information accurately, clearly, and efficiently to diverse audiences.

  • Self-motivated, team player, curious, focused, who is passionate about fraud

  • Able to work efficiently in a fast-paced, changing environment with competing priorities

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

Some of our benefits include:

  • Choice of great Medical, Dental, and Vision Insurance Plan options

  • 401(k) Match

  • Unlimited Paid Time Off

  • Flexible Work Environment

  • Generous Paid Parental Leave

  • Lunch Allowance (Fooda) and In-office Snacks

  • WFH Stipends for our Remote Employees

  • Access to LinkedIn Learning for Professional Development

  • No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)

  • Summer Fridays

  • Fun In-Office and Virtual Social Events

  • And who doesn’t love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you’re fully vaccinated upon your start date or before working in or visiting our Chicago office. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.